Privacy Policy
Effective Date: March 2, 2026
This Privacy Policy describes how 360 Wellness ("we," "us," or "our"), located at 459 Corporate Dr, Houma, LA 70360, collects, uses, and protects your personal information. By using our website, scheduling an appointment, or receiving services at our med spa, you agree to the practices described below.
360 Wellness is committed to safeguarding your privacy while delivering proactive, preventive healthcare and aesthetic services.
1. Information We Collect
360 Wellness collects personal information through several channels. The type of information we gather depends on how you interact with our website and our practice.
Information You Provide Directly
- Contact information: Name, email address, phone number, and mailing address submitted through website forms or during appointment booking.
- Appointment details: Service preferences, scheduling requests, consultation notes, and payment information provided when booking through our online system or by phone.
- Medical and health information: Health history, treatment records, before-and-after photographs, and other protected health information (PHI) collected through our electronic medical records system, Aesthetic Records.
- Payment information: Credit card details required to hold appointments and process service payments.
- Communications: Messages sent via email to info@360wellness.us, contact form submissions, and phone inquiries.
Information Collected Automatically
- Website usage data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs.
- Cookies and tracking technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience and analyze website traffic. See Section 5 for details.
2. How We Use Your Information
360 Wellness uses collected information for the following purposes:
- Providing services: Scheduling appointments, delivering treatments, managing your patient records, and processing payments.
- Communication: Sending appointment confirmations, reminders, follow-up care instructions, and responding to your inquiries.
- Improving our practice: Analyzing website usage to enhance our online experience and refine service offerings at our Houma location.
- Marketing (with consent): Sending promotional information about new treatments, special offers, or wellness updates. You may opt out of marketing communications at any time.
- Legal compliance: Meeting obligations under Louisiana state law, federal regulations, and HIPAA requirements applicable to medical spa operations.
3. HIPAA and Protected Health Information
As a medical spa, 360 Wellness handles protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This section addresses our obligations regarding your medical data.
- PHI scope: Health information collected during consultations, treatments, and follow-up care is classified as PHI and receives additional protections.
- Minimum necessary standard: We access only the minimum amount of PHI necessary to provide your requested services.
- Business associates: Third-party vendors who handle PHI on our behalf, including our EMR provider Aesthetic Records, are bound by Business Associate Agreements (BAAs) that require HIPAA-compliant data handling.
- Breach notification: In the unlikely event of a data breach involving PHI, 360 Wellness will notify affected individuals in compliance with HIPAA breach notification rules and Louisiana data breach notification law (La. R.S. 51:3071 et seq.).
Your rights under HIPAA are described in Section 7 of this policy.
4. Third-Party Sharing
360 Wellness does not sell your personal information to third parties. We may share information in limited circumstances:
- Service providers: Trusted vendors who assist with website hosting, payment processing, email communications, and appointment scheduling. These providers access only the data necessary to perform their functions.
- EMR provider: Aesthetic Records stores and manages patient health records on our behalf under a HIPAA-compliant Business Associate Agreement.
- Legal requirements: When required by law, court order, or government regulation, or to protect the rights, safety, or property of 360 Wellness, our patients, or the public.
- Analytics providers: Aggregated, de-identified website usage data may be shared with analytics services to help us improve our website performance.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide a better browsing experience. Cookies are small data files stored on your device when you visit our site.
Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential cookies | Required for website functionality, form submissions, and appointment booking |
| Analytics cookies | Help us understand how visitors interact with our website to improve content and navigation |
| Marketing cookies | Used to deliver relevant advertisements and measure campaign effectiveness |
Managing Cookies
You can control cookie preferences through your browser settings. Disabling certain cookies may limit website functionality, including the ability to book appointments online. 360 Wellness respects browser-level "Do Not Track" signals where technically feasible.
6. Data Security
360 Wellness implements reasonable administrative, technical, and physical safeguards to protect your personal information and PHI from unauthorized access, disclosure, alteration, or destruction.
Our security measures include:
- Encrypted data transmission (SSL/TLS) on our website.
- Access controls limiting employee access to personal information based on role and necessity.
- Secure electronic medical records through Aesthetic Records with role-based permissions.
- Regular review of security practices and vendor agreements.
No method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
General Privacy Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate personal information.
- Deletion: Request deletion of your personal information, subject to legal and record-retention obligations.
- Opt out: Unsubscribe from marketing communications at any time by using the unsubscribe link in emails or contacting us directly.
HIPAA Patient Rights
As a patient of 360 Wellness, you also have the right to:
- Access your medical records: Request copies of your PHI maintained in our system.
- Request amendments: Ask us to correct inaccurate or incomplete health records.
- Request restrictions: Ask us to limit how we use or share your PHI for treatment, payment, or operations.
- Receive an accounting: Request a list of certain disclosures we have made of your PHI.
- File a complaint: If you believe your privacy rights have been violated, you may file a complaint with 360 Wellness or with the U.S. Department of Health and Human Services Office for Civil Rights.
8. Data Retention
360 Wellness retains personal information for as long as necessary to fulfill the purposes described in this policy. Medical records are retained in accordance with Louisiana law, which requires healthcare providers to maintain patient records for a minimum of six years from the date of the last treatment for adult patients.
When personal data is no longer required, we securely delete or anonymize it.
9. Children's Privacy
360 Wellness does not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can remove it.
10. Changes to This Policy
360 Wellness may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The effective date at the top of this page indicates when the policy was last revised.
We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to file a HIPAA-related complaint, please contact 360 Wellness:
360 Wellness 459 Corporate Dr Houma, LA 70360
Phone: (985) 262-4174 Email: info@360wellness.us
Office Hours: Tuesday through Thursday, 9:00 AM - 5:00 PM